Shipping policy
Free standard shipping
Standard delivery is free to destinations available at checkout, with no additional customs duties or import fees.
Delivery times
Use the table below to plan your order. These are estimated total arrival times, including processing and transport.
| Destination | Total delivery estimate |
|---|---|
| United States and Canada | 5–8 business days |
| United Kingdom and Ireland | 5–8 business days |
| Australia and New Zealand | 5–8 business days |
| Selected European destinations (listed below) | 5–8 business days |
| Other European destinations available at checkout | 6–10 business days |
| Other destinations available at checkout | 6–14 business days |
Austria, Belgium, Switzerland, Germany, Denmark, Spain, France, Italy, Norway and Sweden. The United Kingdom and Ireland have the same estimate and are listed separately above.
For these estimates, business days are Monday to Saturday, excluding Sundays and relevant public holidays. Local carrier delivery days can differ. Weather, customs checks, public holidays and carrier capacity may affect the journey; the estimates are not guaranteed arrival dates.
Shipping charges and customs
We do not add a standard shipping charge or customer import fees. If a carrier asks for an import payment, email us with the notice and your order number before paying so we can help resolve it. If you have already paid, include proof of payment for review against our advertised offer.
Order tracking
Your dispatch email contains the tracking details. Follow its link or visit Track your order. The first carrier scan may appear after the tracking number is created, and updates may pause between stages of the journey.
An order may arrive in more than one parcel. Check the items listed in each dispatch message before reporting a missing item. If the estimated window has passed or tracking is unclear, email support@zeya-brand.com with your order number and tracking details.
Processing and cutoffs
Our warehouse processes orders Monday to Saturday. Orders placed after the daily cutoff begin processing on the next business day:
- Most destinations: 15:00 Europe/Berlin local time (CET/CEST).
- Belgium: 14:00 Europe/Berlin local time (CET/CEST).
These cutoffs follow local daylight-saving time where applicable. Your order confirmation records the order; your dispatch notification confirms it has been sent.
Address changes and cancellations
Check your address and selected items before paying. If you need a correction or cancellation, contact us immediately with your order number and request. We will confirm what is still possible. We cannot guarantee a change or interception once fulfilment is in progress.
A request does not itself confirm a change. If the parcel has already left, your applicable withdrawal and return rights remain available under our refund policy.
Missing parcels and delivery attempts
If a delivery attempt fails, follow the carrier's collection or redelivery instructions and contact us if you need help. For a parcel marked delivered that you cannot locate, check the address, any authorised safe place and whether someone at the address accepted it, then contact us if it is still missing.
We investigate lost, delayed and returned-to-sender parcels with the carrier. We will arrange a replacement or refund as appropriate and required by law. A delivered tracking status alone does not automatically close your claim. Any proposed redelivery arrangement and applicable cost will be explained before you agree to it.
Damaged, incorrect or incomplete deliveries
Tell us what arrived and include your order number. Photos of the goods and packaging help where available, but a particular photograph is not required to exercise your rights. Keep the packaging while we investigate if practical.
We cover necessary return costs for our errors and where required by law. See our refund policy for remedies, return instructions and customer-paid international postage on change-of-mind returns.
Mandatory consumer rights and responsibility for goods in transit remain governed by applicable law.
Need help with delivery? Email support@zeya-brand.com or use our contact form.
Last updated: 10 October 2026
