How can we help?

Estimated total arrival time, including processing and transport, is 5–8 business days for the United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Austria, Belgium, Switzerland, Germany, Denmark, Spain, France, Italy, Norway and Sweden; 6–10 business days for other available European destinations; and 6–14 business days for other available destinations.

Business days are Monday to Saturday, excluding Sundays and relevant public holidays. These are estimates, not guaranteed arrival dates. Your dispatch email contains tracking details. See our shipping policy.

Yes. Standard delivery is free to destinations available at checkout, with no additional customer customs duties or import fees. See our shipping policy.

Contact support@zeya-brand.com immediately with your order number and the requested cancellation, address or item change. We will confirm what is still possible. Changes or interception cannot be guaranteed once fulfilment is in progress. A request alone does not confirm a change; applicable withdrawal and return rights remain available.

Email support@zeya-brand.com, call +1 305-745-7890 or use our contact form. Customer support is available Monday to Saturday. New York team: 09:00–18:00 (ET); London team: 09:00–17:00 (GMT/BST), each in local time. Include your order number when asking about an order.

Your dispatch email includes tracking details. Follow its link or visit Track your order. An order may arrive in more than one parcel, so check the items listed in each dispatch message. Contact support@zeya-brand.com if you need help.

We ship to destinations available at checkout, including the United States, Canada, United Kingdom, Ireland, Australia, New Zealand and selected European destinations. Check checkout for availability for your address and our shipping policy for delivery estimates.

Our shipping policy explains available destinations, free standard shipping and import fees, destination-specific delivery estimates, order cutoffs, tracking, changes and delivery problems.

Contact support@zeya-brand.com with your order number and tracking details. We investigate lost or undelivered parcels with the carrier and arrange a replacement or refund as appropriate and required by law. Responsibility for goods in transit follows applicable law. See our shipping policy.

Email support@zeya-brand.com with your order number and explain what you ordered and what arrived. Photos help where available. We provide the remedy required by applicable law and cover necessary return costs for our errors. Contact support before arranging postage so we can explain the method and cost handling. See our refund policy.

Check your delivery address, any authorised safe place, delivery notice and whether someone at the address accepted the parcel. If it is still missing, contact support@zeya-brand.com with your order and tracking details. We investigate with the carrier; a delivered tracking status alone does not automatically close your claim.

Orders are processed Monday to Saturday. The daily cutoff is 15:00 Europe/Berlin local time (CET/CEST) for most destinations and 14:00 for Belgium. Orders placed after the cutoff begin processing on the next business day. See our shipping policy.

Contact support@zeya-brand.com when you notice the problem, with your order number and a description. Include photos where available and keep the goods and packaging if practical. Reporting later than seven days does not automatically remove your rights. We provide the repair, replacement, price reduction or refund required by applicable law and cover necessary return costs where required.

Check your spam folder and the email address used at checkout. If you cannot find the confirmation, email support@zeya-brand.com with your name, checkout email and order date so we can help locate the purchase. An order confirmation records your order; the dispatch notification confirms it has been sent.

The first carrier scan may appear after a tracking number is created, and updates may pause between journey stages. Check the tracking link in your dispatch email. If the estimated delivery window has passed or tracking is unclear, contact support@zeya-brand.com with your order number and tracking details.

ZEYA offers free standard shipping with no additional customer customs duties or import fees. If a carrier requests an import payment, email support@zeya-brand.com with the notice and order number before paying. If you already paid, include proof of payment for review against our advertised offer. See our shipping policy.

Depending on the destination, local delivery may be handled by carriers such as:

• Germany: DHL Paket
• United States: USPS
• United Kingdom: Royal Mail
• Austria: Austrian Post
• Switzerland: Swiss Post
• Canada: Canada Post
• Australia: Australia Post
• New Zealand: New Zealand Post
• Ireland: An Post

Available delivery destinations are shown at checkout. The carrier assigned to your parcel can vary by shipment and route. Your shipping confirmation and our tracking page show the delivery partner and available updates after dispatch. For help, email support@zeya-brand.com with your order details.

Email support@zeya-brand.com with your order number or order email and the item names and quantities. Ask for the return address and instructions for your order; do not use the parcel sender address or a business correspondence address. A printed form is not needed, and support approval is not a condition of statutory withdrawal. Keep your dated email and proof of sending. See our refund policy.

We do not offer direct size or style exchanges. Return an eligible item for a refund and place a new order for your preferred size. The new order uses the price and stock available when you buy it. This does not remove remedies for faulty or incorrect goods. See our refund policy.

Contact support@zeya-brand.com with your order number and a description; include photos where available. We provide the repair, replacement, price reduction or refund required by applicable law and cover necessary return costs for our errors or where required. EU consumers have a minimum two-year legal guarantee for non-conforming goods. Reporting later than seven days does not automatically remove your rights. See our refund policy.

Eligible refunds go to your original payment method. Store credit is voluntary and used only if you choose it. For our voluntary return offer, we issue refunds without undue delay and within 14 calendar days after receiving the return. We email you when issued; your payment provider may take additional time to show it.

For EU statutory withdrawal, reimbursement is due within 14 calendar days of your notice; where permitted, we may wait for the goods or proof of sending, whichever comes first. Other statutory deadlines take precedence where required. See our refund policy. Contact support with your order number if a refund is missing.

For our voluntary offer, notify us within 30 calendar days of delivery, or the last item arriving for split shipments, and send eligible goods back within 14 calendar days of notification. Items should be unworn, unused and in original condition, with labels and original packaging where available. Direct size or style exchanges are not offered; return and reorder instead.

You pay international return postage for change-of-mind returns. There is no restocking fee. We cover necessary return costs for our errors or where required by law. Statutory inspection, withdrawal and faulty-goods rights remain separate. Full details are in our refund policy.

Available payment methods are shown at checkout and can depend on your location. Our payment information lists PayPal, Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, Bancontact, iDEAL Wero, MB WAY and UnionPay.

Enter the code in the discount-code field at checkout and apply it before paying. Check that the order total shows the discount, and follow the promotion’s terms. If the code is not accepted, contact support@zeya-brand.com before ordering.

Compare your measurements with the chart, size options and fit notes for your chosen product. Product-specific information takes priority over general conversions. Our size guide covers clothing, shoes and rings. Contact support@zeya-brand.com with the product link and your measurements if you need help.

Check the product listing for its description, material information, size options and fit notes. Product-specific details take priority. If anything is unclear, contact support@zeya-brand.com with the product link before purchasing.

Wear light clothing and keep a soft tape level, close to your body without pulling tight. Measure your bust at the fullest part, natural waist at the narrowest part and hips at the fullest part; check sleeve length or inseam when needed. For shoes, measure both feet heel to longest toe and use the longer measurement. For rings, measure the inside diameter of a well-fitting ring or your finger circumference in millimetres. Compare with the exact product’s measurements and our size guide.

Follow the chart and fit notes for the exact item. Size labels and fit can vary across styles. ZEYA’s general shoe guide recommends sizing up between sizes or for wider feet, unless the product gives more specific advice. For clothing or rings, or if unsure, send support@zeya-brand.com the product link and your measurements before ordering. See our size guide.