Contact information

For help with your purchase, delivery or return, contact ZEYA below. Include your order number or checkout email so we can find the order.

Store: ZEYA
Operator: Zeya Jewelry Group Limited
Company number: 77782184
Website: zeya-brand.com and its regional storefronts

Registered business address:
Room 1911A, Unit F, 19/F, Golden Bear Centre
66 Chai Wan Kok Street
Tsuen Wan, Hong Kong

Email: support@zeya-brand.com
Phone: +1 305-745-7890
Contact form: Contact ZEYA

Support availability

Customer support is available Monday to Saturday. New York team: 09:00–18:00 (ET); London team: 09:00–17:00 (GMT/BST), each in local time. You can send an email outside these hours.

Sending goods back

The registered address is for business correspondence and is not a return warehouse. Ask support for the return instructions for your order. Our refund policy explains deadlines, postage costs and refunds.

Privacy and complaints

Email us for privacy requests, describing the information or service concerned. The privacy policy explains the process and your rights.

For a complaint, describe the issue and the outcome you would like. Ask for a senior review if the first response does not resolve it. Business correspondence can be sent to the email or registered address above.

Last updated: 10 October 2026